FAQs
Answers to the questions we are asked most often. If yours is not covered here, send us a message and we will help.
How quickly will I get a reply?
We answer messages in the order they arrive, Monday to Friday. In most cases you will hear back within one business day. Messages sent over the weekend are answered on the next business day.
How long does it take to process my order?
Orders are packed within 1 to 2 business days, excluding weekends and public holidays. You will receive a confirmation email straight after checkout, then a second email with tracking as soon as your parcel is on its way.
How long will delivery take?
Australian metropolitan orders usually arrive within 2 to 6 business days of dispatch. Regional and remote addresses can take a little longer depending on the carrier network. International delivery times vary by destination and are shown at checkout.
Do you offer free shipping?
Yes. Shipping is free on all orders over $150. Below that amount, the exact cost is calculated and displayed at checkout before you pay.
Can I change my delivery address after ordering?
Sometimes. Orders can be packed and sent quickly, so get in touch as soon as you spot the mistake and include your name and order number. If the parcel has not left us yet, we will correct it for you.
How do I track my order?
Every order ships with a tracking number, emailed to you at the point of dispatch. If the tracking has not updated after a few days, the carrier may simply not have scanned the parcel yet. Let us know and we will chase it up.
What size should I order?
Womens pieces run XS to XL and mens run S to XL. Each product page lists the sizes available for that particular style. If you sit between two sizes or are unsure about a fit, message us and we will talk it through.
Can I buy a scrub top and bottom separately?
Yes. Every scrub style is sold as a full set or as a single top or bottom. Use the Piece option on the product page to choose, which also means you can take one size on top and a different size below.
What is your returns policy?
You have 30 days from receiving your order to request a return. Items need to be unworn, unwashed and still carrying their tags. Email us to start the process and we will send you the instructions.
My order arrived damaged or incorrect. What should I do?
Contact us straight away with your order number and a photo of the problem. We will arrange a replacement or a refund. Please check your parcel when it arrives so we can act on it quickly.
Do you have a physical store?
Yes. Paeon sells both online and in store. If you would rather see a piece in person, or collect an order instead of having it delivered, email us and we will let you know what is available.
