All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive a second notification with tracking details as soon as your parcel leaves us.
Shipping charges are calculated and displayed at checkout. Shipping is free on all orders over $150.
Delivery Times
Australian metropolitan orders usually arrive within 2 to 6 business days of dispatch. Regional and remote addresses can take longer depending on the carrier network. International delivery times vary by destination and are shown at checkout before you pay.
Order Tracking
Every order ships with a tracking number, sent to the email address used at checkout. If your tracking has not updated within a few days of dispatch, the carrier may not have scanned the parcel yet. Contact us at support@paeon.com and we will follow it up for you.
Shopping In Store
Paeon also sells in store. If you would prefer to collect an order in person rather than have it delivered, email us before you place it and we will confirm what is available.
Incorrect Addresses
Please check your delivery address carefully before completing checkout. If you notice an error, email us straight away with your name and order number and we will correct it if the parcel has not yet been dispatched.
Lost Or Delayed Parcels
Occasionally a parcel is delayed or mislaid in transit. If your order has not arrived within the expected window, contact us at support@paeon.com and we will open an enquiry with the carrier and make it right.
