We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, with tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at support@paeon.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@paeon.com.
Damages And Issues
Please inspect your order on arrival and contact us immediately if the item is faulty, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
Exceptions And Non-Returnable Items
Items that have been worn, washed, altered or had their tags removed cannot be returned. For hygiene reasons we are unable to accept returns on headwear once worn. Gift cards and items marked final sale are not returnable. Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get the size or colour you want is to return the item you have, and once the return is accepted, place a separate order for the piece you want instead.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded automatically on your original payment method. Please allow some time for your bank or card provider to process and post the refund.
